Mapping Your Own URL to Your IdeaLab

If your organization wants to use your own domain name (like a subdomain) for your IdeaLab or another domain you have purchased, Enterprise and Whitelabel can do this by setting a CNAME record and updating the host mapping option in your admin. 

You can either ask your IT to create a CNAME record pointing to the URL of your Idealab or you can go into your cPanel and look for something usually called 'Advanced Zone Editor.'  There you will put in the information as follows, replacing the name with the URL you want to use. Replace the CNAME with the address to your Collective Innovation IdeaLab. 

Once you have completed that step, login to your IdeaLab and go to your administrator panel. Look for the Host Mapping option and enter the new URL ( Click save. 

Note: It takes time for changes to the DNS system to be implemented. Typically, it can take anywhere from a few hours to a day, depending on your Time To Live (TTL) settings in the registrar's control panel. In the example above, the TTL is 14,400 seconds, or 4 hours.